1. Data Protection Policy Statement
Sydney Mobile Guide is committed to protecting the privacy of all users. We
implement comprehensive data protection measures to safeguard all user data.
We comply with all relevant Australian Laws and Regulations, including:
- Privacy Act 1988 (Cth)
- Australian Privacy Principles (APPs)
- Spam Act 2003
- Do Not Call Register Act 2006
- Privacy Amendment (Notifiable Data Breaches) Act 2017
2. Types of Data We Handle
Our Data Protection Policy applies to all personal data including:
- User preferences and requirements (location, usage patterns, duration of stay)
- Payment information (when applicable)
- Email addresses (if provided for saving recommendations)
- Usage analytics of our service
We do not collect or store:
- Phone numbers (unless explicitly provided for contact)
- Identification documents
- Financial details beyond payment processing
3. Data Collection and Use
We collect and use data to:
- Generate personalized phone plan recommendations
- Process one-time payments
- Improve our recommendation algorithms
- Send saved recommendations to your email (if requested)
- Analyze service usage to enhance features
4. Data Protection Principles
- Data will be processed lawfully and transparently
- Data collection will be limited to what's necessary for recommendations
- Data will be kept accurate and current
- Data will be stored securely with encryption
- Personal data will be deleted after 12 months of inactivity
5. Your Recommendation Data
- Your personalized recommendations are available for download
- You can request a copy of all data we hold about you
- You can request deletion of your data at any time
- Anonymized data may be retained for service improvement
6. Third-Party Services
We use limited third-party services:
- Payment processors (Stripe/PayPal) for handling transactions
- Email delivery services (if you request recommendations by email)
- Analytics tools to improve our service
- Cloud hosting providers for website operations
We do not share your personal data with mobile carriers or other third parties for
marketing purposes.
7. Data Security
We implement robust security measures including:
- SSL/TLS encryption for all data transmission
- Secure cloud storage with encryption at rest
- Regular security audits and updates
- Access controls and authentication
- Regular security testing and monitoring
8. Data Retention
- Recommendation data is retained for 12 months
- Payment records are kept for 7 years as required by Australian tax law
- Email addresses are retained until you unsubscribe or request deletion
- Anonymized analytics data may be retained indefinitely
9. Your Rights
Under Australian privacy law, you have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Object to certain data processing
- Lodge a complaint with the Office of the Australian Information Commissioner
10. Data Breaches
In the event of a data breach:
- We will notify affected users as required by the Notifiable Data Breaches scheme
- We will notify the Office of the Australian Information Commissioner when required
- We will document the incident and our response
- We will implement necessary security improvements
11. Cookies and Tracking
Our website uses:
- Essential cookies required for site functionality
- Analytics cookies to improve our service
- Session cookies to remember your preferences
You can adjust your browser settings to refuse cookies, but this may limit some site
functionality.